Terms & Conditions
These terms apply when using One Taxi Ltd’s Booking Service via our:
Booking application
Telephone number
Website
BOOKING OF SERVICES
Any collection or booking time we may give or agree with the customer is only an estimate and should not be relied upon.
Whilst we will endeavour to meet the customer’s requirements this may not always be possible due to circumstances beyond our control, such as but without limiting to, traffic, roadworks, motor accidents, weather conditions, and excess demand
We recommend that you allow plenty of time to accommodate any unplanned delays so as not to impact any onward plans. We therefore strongly recommend that all bookings placed for journeys to time critical events, appointments or onward journey connections are made for the arrival of the private hire vehicle, at the pickup location, at least two hours earlier than required.
We do not accept liability for any direct or consequential loss the customer may suffer as a result of failure to meet a booking time.
FARES
Prices for journeys are fixed and quoted to customer’s at time of booking. By confirming the booking the customer is accepting the quoted fixed fare.
All journey elements such as vehicle type, vias enroute and the final destination must be declared by the customer at the time of booking.
The customer must ensure the pick up location and destination(s) provided are correct at time of booking. Fixed fares quoted will only apply to locations selected by the customer. If booking locations provided by the customer are incorrect, the fixed fare will be updated upon driver entering the correct destination.
Road closures causing diversions may temporarily increase fares. Routes are calculated using Google Maps real time traffic information.
Fixed fares may rise in line with inflation.
PAYMENT FOR SERVICES
Payment must be made upfront before commencement of the journey.
Customers may pay the driver by cash or credit/debit card or Google & Apple Pay.
Customers travelling to destinations outside the city of Brighton & Hove are required to pay the agreed fare upfront to the driver.
Pre-payment is required for all journeys.
When placing a booking a pre-authorisation of funds is placed on your debit/credit card to cover the fixed fare. Should this not cover the final fare a request will be made to authorise the remaining amount.
Should your journey be cancelled this pre-authorisation hold will be returned back to you within your card issuer or banking terms, typically within 3-10 working days.
In the event of the passenger not being at the agreed pick up point at the agreed time the customer will be liable for an additional charge for waiting time and parking charges where applicable. The customer will pay these additional costs directly to the taxi driver at point of pick up.
If you cannot pay by cash and you have not pre-registered a credit/debit card on our mobile application, you will have the option of paying for your journey via AirPay. Your use of the service provided by AirPay is subject to AirPay’s terms and conditions of business; we are not party to the arrangement between the customer and AirPay.
The company acts as agents for the taxi drivers, so the fare is due to them in its entirety, as such there is no VAT on the fares charged as none of the taxi operators are registered for VAT.
CANCELLATIONS
A customer may cancel a booking within the city of Brighton & Hove up to 5 minutes before the agreed pick up time.
For airport bookings or bookings outside the city of Brighton & Hove a customer must cancel within 2 hours of the agreed pick up time.
REFUNDS
Where One Taxi has taken advance payment for a booking and the customer cancels within the time limit specified in these terms and conditions we will make a full refund.
For cancellations outside the limit specified within these terms and conditions an application for a refund must be made in writing and any refund will be made entirely at our discretion.
CUSTOMERS
Customers must inform us at the time of booking if they wish to transport domestic animals. Dogs must be on a lead or harness and other animals contained in a suitable carry box or cage.
It is a legal requirement to transport assistance dogs wearing a designated harness, however, in the interests of avoiding delay customers should inform us at the time of booking if they are using an assistance dog as a few taxi drivers suffer extreme allergies and are thus certified exempt from transporting assistance dogs.
Customers are not permitted to smoke, including e-cigarettes, or consume food or alcohol in the taxi.
Taxi drivers may refuse to transport a customer they believe to be intoxicated.
Customers who vomit or otherwise soil a taxi must pay a cleaning fee, currently £100.
Customers are responsible for their own possessions and luggage; One Taxi takes no responsibility for any loss or damage caused by customers failing to remove their possessions at their destination. Taxi drivers are required to hand over any lost property to the local police station.
Deliveries or removals are transported entirely at the customers risk and neither One Taxi nor the taxi drivers accept any liability for loss or damage.
Drivers will not transport items which are radioactive, toxic, inflammable noxious or otherwise of an inherently dangerous nature.
COMPLAINTS
If a customer has a complaint regarding their booking or taxi driver we ask that these be made in writing and emailed to admin@one-taxi.com